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FAQ

FAQ

Q: Are the pest-control treatments that will be performed safe for my family and pets?

A: Yes. We mean it when we say the materials we use are “always the least toxic.” All of our products are registered with the Environmental Protection Agency and the state of Connecticut, and – depending on the particular pest being treated – are labeled for use in areas occupied by people.

Q: How long will I have to wait to schedule an appointment?

A: Everyone at KRIT-X, LLC, prides themselves on fast response times. Most appointments are scheduled in one to two days. Also, we work around our customers’ schedules instead of making our customers work around ours.

Q: Are the pest-control services guaranteed?

A: All of our services are guaranteed in writing. Depending on the type of pest and method of treatment, guarantee periods can range anywhere from 30 days to five years.

Q: Can I trust the sales / service technician coming out to my home or business?

A: Besides being a family owned and operated pest-control company, KRIT-X, LLC, makes sure that all of our employees are subject to a pre-employment background check. KRIT-X, LLC, technicians are fully trained and licensed through the state of Connecticut and the Department of Environmental Protection. Every employee must also attend continuous training programs to ensure up-to-date knowledge of common pests and registered pesticides.

Q: Are termites really a major concern in the state of Connecticut?

A: Each year over two million buildings are invaded by termites, causing millions of dollars in damage annually. It doesn’t matter where you live. Your home or business can be a target for termites. Even buildings and houses on concrete slabs are threatened by termites that might find their way through small cracks. Professional pest control is recommended if you notice termites around your house or building. Termites are so clever and efficient that no efforts to come up with termite-proof construction methods have been completely successful. Cold weather offers no protection, as termites are found as far north as Canada, as well as in other cold places.

Q: How do I tell termites from ants?

A: It is often difficult to determine the difference between termites and ants. Termites have two pairs of wings (front and back) and are almost the same length as ants. Ants also have two pairs of wings, but the forewings are much larger than the hind wings. Also, termites have straight antennae while ants have elbowed antennae. Although it can happen, ants generally do not swarm at the same time as termites.

Q: When I call your company, am I going to be pressured into a long-term contract?

A: At KRIT-X, LLC, you decide how long to take the service. There is never any pressure to do anything that you are not comfortable with. We simply present you with the recommended treatment options for your home or business and for your particular pest problem, and we let you make the choice that’s right for you. We understand that there is no one answer for every pest problem, and we will do our best to work around your needs.

Q: If I am having my home or business treated for ants on a regular basis, are there any other insects that are covered as well?

A: With almost every regular maintenance program, general common pests are included at no additional charge. Included pests are commonly carpenter ants, pavement ants, spiders, bees, wasps, silverfish, millipedes and even mice.